Privacy Policy

1. Operator and status

Tour Dental is operated by MABOK LTD, company 13081295, registered in England and Wales, registered office 71–75 Shelton Street, London, Greater London, United Kingdom, WC2H 9JQ. The owner operates from Serbia. The Tour Dental brand dates to 2016; MABOK LTD was incorporated on 14 December 2020. The registered office is not a treatment location or patient reception address.

This policy explains our current enquiry and medical-document handling. The official email below is pending activation and has not been tested. Please use the Contact page’s WhatsApp link for general enquiries in the meantime and do not include medical records in an initial message.

hello@tour-dental.com — Not yet active or tested. Activation is planned for 4 November 2026. Use WhatsApp for general enquiries in the meantime.

2. Who controls information

MABOK LTD is responsible as controller for its own enquiry and coordination uses of personal information, including receiving documents on the owner’s phone, temporarily retaining local files and forwarding relevant documents to the clinic.

The independent clinic is responsible for its clinical assessment, treatment and patient-record requirements. Its clinical records are separate from the owner’s temporary coordination files. Tour Dental does not provide clinical care or decide the clinic’s treatment recommendations.

3. Information and sources

Patients provide names, contact details and enquiry messages, and may provide their country, treatment interests or appointment requests. Patients currently send dental documentation to Tour Dental on the owner’s phone. This may include X-rays, dental images, CBCT scans, medical histories and related records. Relevant documents are forwarded to the independent Serbian partner clinic for assessment. Messages and appointment details can themselves reveal health information.

Our Netlify hosting receives technical requests such as IP addresses and request metadata to deliver the website. We link to WhatsApp and Instagram. There is no medical-document upload, payment facility or integrated analytics service on this website.

4. Purposes and lawful bases

We use enquiry information to respond to questions and coordinate communications. Relevant dental documents are forwarded for the independent clinic’s assessment. Technical request information is used to deliver the website.

The lawful basis and special-category condition for the medical-document workflow have not yet been finalised. Please do not send further medical records until the purpose, applicable basis, clinic recipient and handling arrangements have been explained to you. A clinic payment to Tour Dental or a patient voluntarily attaching records does not by itself authorise every use or disclosure.

5. Health information

Dental images, X-rays, CBCT scans, histories and related records are sensitive health information. We receive and forward relevant documents for the independent clinic to assess; Tour Dental does not diagnose from them or provide medical advice.

Please keep first enquiries general. Sending a document is not automatically explicit consent to every use or transfer. If consent is requested for a particular use, you should receive specific information about that use and how to withdraw it. This policy is not a consent form or a request to submit clinical records.

6. Recipients and service providers

The owner forwards relevant patient documents to the one independent Serbian partner clinic for assessment. Ask us for its identity and privacy information before providing records for disclosure. The clinic is not named on public marketing pages, but patients must receive provider information before any binding treatment commitment. The clinic independently retains records needed for its patient files.

The clinic funds Tour Dental’s introductions, marketing and coordination; patients pay Tour Dental no such fees. This commercial relationship does not itself authorise sharing health information. Hosting and communications services also process information involved in using their services under their respective arrangements. Do not send health information to hotel or transport providers merely to obtain a recommendation.

7. Countries and international transfers

The owner receives documents in Serbia and forwards relevant material to the independent Serbian clinic. Patients may be in the UK, EU/EEA or elsewhere. Hosting, messaging and backup services may involve processing in other countries, depending on the service and account settings.

The full storage and access locations and safeguards for restricted international transfers have not yet been confirmed. We do not claim that EU Standard Contractual Clauses, a UK IDTA or Addendum, or transfer assessments have been completed. Please ask about the recipient, countries and applicable safeguards before sending further medical records. Consent alone does not authorise every routine overseas transfer.

8. Retention and security

Local dental-document files are retained temporarily until a patient confirms travel for treatment, then deleted. This concerns those local files only: it does not mean that chats, automatic downloads, synchronised devices, cloud backups or WhatsApp infrastructure are all erased. The clinic independently keeps the records required for its patient files.

No fixed retention period has yet been set for records relating to patients who do not confirm travel. Chat, backup and synchronisation copies have not been fully verified. You can contact us about access to or deletion of information we hold; applicable legal requirements and the clinic’s separate recordkeeping duties must also be considered. Do not assume that deleting a local file removes every copy.

9. Cookies and technical storage

This website has no integrated analytics or advertising tracker. Hosting still processes technical requests and logs; this is not a claim that no personal data or technical storage is involved. Opening WhatsApp, Instagram or another linked service brings that service’s own information practices into play.

10. Your rights and complaints

Depending on the law applicable to the activity, rights may include access, correction, erasure, restriction, portability and objection, subject to qualifications. Where consent is relied upon, it can be withdrawn without affecting earlier lawful processing. A request to MABOK does not automatically delete the clinic’s separate records or override its lawful retention duties.

Contact MABOK LTD with privacy questions using our Contact page. The official business/privacy email is pending activation and has not been tested. You may use the existing WhatsApp contact to ask about a privacy request without including clinical documents. You may also complain to the relevant supervisory authority, including the UK data-protection regulator, an appropriate EU/EEA authority or the Serbian Commissioner, according to your circumstances.

11. Policy updates

This policy takes effect on 3 November 2026. We may update it to reflect changes in our services, information handling or applicable requirements. The current version will show its update date. This policy does not replace the independent clinic’s privacy information.