Terms & Conditions

1. About Tour Dental

Tour Dental is a non-medical dental travel facilitation service operated by MABOK LTD, company number 13081295, registered in England and Wales. Registered office: 71–75 Shelton Street, London, Greater London, United Kingdom, WC2H 9JQ. The owner operates from Serbia. The London address is not a dental treatment location or staffed patient reception.

The Tour Dental brand dates to 2016. MABOK LTD was incorporated on 14 December 2020. These Terms govern our own agreed coordination services, not the separate dental treatment contract. We are not a dental practice, healthcare provider, insurer or emergency service. We do not diagnose, prescribe, perform procedures or supervise clinical care.

2. What Tour Dental provides

Depending on what we agree with you, non-medical coordination may include explaining the process, facilitating clinic introductions and appointment enquiries, helping communication before or during a visit, providing general travel-planning information and helping you contact the clinic about follow-up. This is not a promise that every service or booking arrangement is included.

We will exercise reasonable care and skill in our own agreed services and act honestly and carefully. We do not promise the objectively best clinic, highest quality, lowest price or guaranteed satisfaction. We cannot determine clinical suitability.

3. Independent dental clinic

We work with one independent partner dental clinic in Serbia. Clinical independence does not mean there is no commercial relationship. The clinic is responsible for examination, diagnosis, recommendations, treatment plans, informed consent, procedures, professional standards, safety, clinical records, clinical complaints and its follow-up and aftercare obligations.

Your treatment agreement is separate and subject to applicable law. We do not control clinical judgement or automatically assume the clinic’s obligations through an introduction. We remain responsible for our own acts, omissions, misrepresentations, contractual breaches and other duties imposed by law.

4. Identification of the treating clinic

The partner clinic is not named on general marketing pages. Before a binding treatment commitment you will be given the proposed provider’s identity and a reasonable opportunity to review relevant information: clinic name/location, treating professionals, relevant credentials and licensing information, proposed treatment and price, provider terms, risks and aftercare.

You may decline the provider or obtain another opinion. We do not claim that published or unpublished credentials have already been independently verified.

5. Medical advice and clinical consent

Website information and general messages are not personal medical advice, diagnosis, prescription or suitability assessments. Only appropriately qualified clinicians can assess your needs.

The treating provider must explain options, risks, complications, alternatives and informed consent. Obtain a clear treatment plan and answers to your clinical questions before consenting.

6. Risks and treatment outcomes

Dental care can involve pain, complications, recovery requirements, unsuccessful outcomes, extra costs or further procedures. Results differ between people.

We do not guarantee implant integration, appearance or longevity of restorations, cosmetic satisfaction, pain-free care, absence of complications, a fixed recovery period, visit count or freedom from further treatment. Any actual clinical warranty must be confirmed in writing by the clinic; we do not issue one on its behalf. This does not remove responsibility for our own wrongdoing or mandatory rights.

7. Commercial relationships and how we are paid

Tour Dental’s patient coordination services are funded by our independent dental clinic partner. The clinic compensates MABOK LTD for introductions, marketing and coordination. Patients do not pay Tour Dental any introduction, referral or coordination fees, and Tour Dental imposes no hidden fees. Patients contract directly with and pay the treating clinic under its disclosed quotation and terms.

This is a commercial relationship, not financially independent clinic ranking. We do not claim that the clinic’s remuneration of Tour Dental cannot affect its treatment prices. No compensation rate, percentage or calculation method is stated here. You must receive clear treatment costs and applicable additional charges before committing. Third-party providers may have their own charges, which they must disclose.

8. Treatment prices and payments

The clinic issues treatment estimates. Clinical findings or agreed treatment-plan changes may affect costs; obtain clear charges and payment conditions before acceptance. We do not guarantee a fixed price from an initial enquiry, savings over another country or that further clinical procedures will not be needed.

Patients contract directly with and pay the treating clinic. Tour Dental does not collect or hold patient treatment deposits and does not collect accommodation or transport payments. There is no patient Tour Dental introduction or coordination fee. Any clinic deposit, treatment payment, cancellation or refund is dealt with under the patient’s separate clinic agreement, subject to applicable law.

Keep clinic charges, independent travel and accommodation costs, and any insurance costs separate. Check each provider’s full price, additional charges, payee and payment terms before agreeing.

9. Tour Dental fees, cancellations and refunds

Patients pay no Tour Dental introduction, referral or coordination fees: these services are clinic-funded. There is no Tour Dental patient service payment to refund, and no hidden Tour Dental charge applies. You may contact us if you wish to stop our coordination. This does not itself cancel a separate clinic, hotel or transport contract.

Clinic treatment deposits, cancellations and refunds remain governed by the separate clinic agreement and applicable law. Tour Dental does not receive or hold those deposits. Obtain the provider’s cancellation terms before committing; mandatory rights remain available against the responsible party.

UK consumers generally have a 14-day cancellation period for qualifying distance service contracts, subject to the statutory scope and exceptions. Non-medical coordination is not automatically covered by a clinical healthcare exception. Where applicable law requires an express request to start during that period or prior consent and acknowledgement before a cancellation right is lost on full performance, those requirements must be met. Merely starting work does not remove applicable rights. No patient-paid service, early-start charge or cancellation fee is offered by Tour Dental under the current model. All non-excludable consumer rights are preserved.

10. Communication and personal support

You can send general enquiries through available channels at any time. We aim to respond promptly and make reasonable efforts to help with non-medical communication and arrangements; we promise no immediate response, continuous staffing, individual availability or 24-hour support.

WhatsApp is not a medical or emergency service. For urgent medical attention, contact an appropriate healthcare provider or local emergency services.

11. Travel and accommodation

We may provide general recommendations for independent accommodation and transport providers. Patients decide whether to use a suggestion and make their own bookings, contracts and payments directly with the relevant providers. Tour Dental does not make or confirm travel reservations in its own name, collect accommodation or transport payments, or sell combined travel packages.

Optional commercial partnerships with hotels and transport providers are planned, not currently operating. No particular hotel or transport company is represented as an existing partner. If a future recommendation involves a commercial partnership or referral compensation, we will make that relationship clear before your decision. We do not charge patients for these recommendations.

Independent travel and accommodation providers are responsible for their own services under their respective contracts, subject to applicable law. Check their prices, additional charges, availability and cancellation terms. We do not guarantee schedules, accommodation quality, visas, entry or independent supplier performance.

Direct payment, separate contracts and the facilitator description do not automatically remove intermediary, package-travel or other mandatory obligations. Any duties arising from Tour Dental’s actual activities continue to apply.

12. Insurance and Medical Travel Shield

Tour Dental is not an insurer. Medical Travel Shield is an active partner, but particular benefits, cover and eligibility have not been independently verified. Any available insurance is subject to the provider’s actual contractual documents.

No automatic complication cover, compensation, reimbursement or financial guarantee is promised. Confirm policy terms directly before relying on them.

13. Personal and medical information

Our current coordination workflow includes receiving dental documentation from patients on the owner’s phone and forwarding relevant documents to our independent Serbian partner clinic for its assessment. This may include dental images, X-rays, CBCT scans, medical histories and related records. Tour Dental does not clinically interpret those documents or provide medical advice.

Locally retained document files are kept temporarily until the patient confirms travel for treatment, then deleted. The clinic independently retains records needed for its patient files. Deleting local files does not establish deletion of chat copies, automatic media downloads, cloud backups, synchronised devices or service-provider copies. Retention for people who do not confirm travel has not yet been finalised.

Please keep initial enquiries general and do not attach further medical records until the purpose, clinic recipient and appropriate handling arrangements have been explained. Voluntarily sending records does not by itself authorise every use or overseas disclosure. The Privacy Policy describes the current document-handling workflow and its limits.

14. Clinical complaints and aftercare

Address clinical treatment, professional conduct, clinical decisions and clinical aftercare complaints to the treating provider. We may reasonably assist communication, but do not replace its procedure or assume its clinical obligations.

You may complain directly to Tour Dental about our own coordination services using the Contact page. The official email below is pending activation and has not been tested; use the existing WhatsApp contact for general enquiries in the meantime, without attaching medical records. No legally available right against either party is restricted.

15. Responsibility and limitation of liability

We are responsible for our own agreed coordination services and must exercise reasonable care and skill. We do not provide dental treatment or automatically assume an independent clinic’s obligations.

Subject to applicable law, an unexpected outcome, clinical complication, changed recommendation, further treatment or independent travel supplier’s failure does not alone make us responsible merely because we introduced you or helped communications. This does not exclude or limit responsibility legally attributable to our own acts, omissions, negligence, misrepresentation, breach of duty or contractual breach.

Nothing excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, mandatory reasonable-care-and-skill rights or any other liability or statutory rights that cannot lawfully be excluded. There is no monetary liability cap and no limitation based on fees paid to us.

16. Website information and photography

Content is general information, not medical advice or an individual treatment offer. Illustrative stock photographs do not establish actual clinic, dentist, patient, result or included accommodation identity. The separately captioned BEG airport photograph is genuine airport imagery, not evidence of a transfer service. No stock person is a testimonial or treatment outcome.

17. Changes to these Terms

These Terms take effect on 3 November 2026. Updates may reflect service, business or legal changes. Material changes to existing agreements require lawful handling; updates do not retroactively remove mandatory rights. Browsing alone does not create binding acceptance.

18. Governing law and consumer rights

These Terms are governed by the law of England and Wales, subject to mandatory consumer protections and jurisdiction rules applicable to your circumstances. No exclusive UK court clause is imposed.

This does not remove applicable European consumer protections, Serbian clinical duties or other mandatory law.

19. Contact and legal information

Tour Dental is operated by MABOK LTD, company 13081295, registered in England and Wales. Registered office: 71–75 Shelton Street, London, Greater London, United Kingdom, WC2H 9JQ. Website: https://tour-dental.com. This is not a clinic or patient reception address.

The official business and privacy email is shown below. The mailbox is pending activation and has not been tested. Use the Contact page’s WhatsApp link for general non-medical enquiries in the meantime. Do not send medical records to an unverified mailbox.

hello@tour-dental.com — Not yet active or tested. Activation is planned for 4 November 2026. Use WhatsApp for general enquiries in the meantime.